Tell us what your chimney is doing
Two ways to reach us, both of which get you a real person. The phone is faster if it is urgent.
Call any hour
Answered 24 hours a day, 7 days a week, including weekends, holidays and during storms.
Service area
Quincy, Braintree, Weymouth, Hingham, Milton, Hull, Cohasset, Scituate, Norwell, Marshfield, Duxbury, Plymouth, Kingston, Pembroke, Rockland, Abington, Hanover, Randolph, Holbrook, Canton, Whitman — and the surrounding South Shore. We are a mobile service, so there is no showroom to visit; we come to the house.
What happens next
- You tell us what you are seeing.
- We ask a few questions to narrow down the likely cause.
- We come out, get on the roof, and photograph what we find.
- You get a written estimate explaining the problem and the fix.
Before you call
Is the phone really answered at 3am?
Yes, by a person. Whether we can do anything useful at 3am depends on the problem — see our emergency guidance for what warrants an immediate response and what is better handled at first light.
What should I have ready when I call?
Your town, what you are seeing, and when it started. If you can safely take a photograph of the stain, the firebox or the chimney from the ground, that helps a lot. If you know roughly when the house was built and what heats it — gas, oil, or a wood-burning fireplace — that narrows things down further.
Do you charge for estimates?
No. If the diagnosis requires a camera scan of the flue interior, that is a separate paid inspection and we will say so before we do it, never after.